BCL Legal Recruitment
0845 241 0933

Complaints Manager

Complaints Manager

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Newcastle and Tyneside
Private Practice
Contract Type:
Permanent role
Reference Number:


Compliance and Complaints Manager, Newcastle

Are you a personal injury solicitor looking to undertake a new challenge?

This market-leading firm is seeking a Personal Injury Solicitor with a minimum of three years post-qualified experience to assume the role of Complaints Manager.

Ideally located outside of Newcastle city centre, the firm has grown exponentially since its inception at the turn of millennium. It provides the complete service to clients who have suffered personal injury. The practice is the recipient of a number of awards and prides itself on setting the industry standard.

Within the remit of this Compliance and Complaints Manager will be to:

- Supervise and assist in compliance matters; ensuring compliance with legal requirements, industry regulations and professional codes
- Acknowledge and investigate complaints fairly
- Provide reports on improving service and standards

The ideal candidate for this compliance and complaints position will be a qualified solicitor with experience in personal injury. You should be a confident litigator and have trouble-shooting abilities. Ideally, you will have working knowledge of at least one of the following; SRA; Law Society; Legal Ombudsman; Financial Conduct Authority.

You will be rewarded with the opportunity to join a forward thinking firm that rewards talent and encourages professional development. The firm looks to promote from within and will provide a clear route for progression.

If you're interested in this role, please apply now or forward an up-to-date copy of your CV, or call us.
If this job isn't quite right, please contact us for a confidential discussion on your career.

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BCL Legal is an equal opportunities employer.

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