BCL Legal Recruitment
0845 241 0933

Conveyancing Manager

Conveyancing Manager

Location:
Cheshire
Salary:
£20,000.00 - 30,000.00
Sector:
Private Practice
Archived
Contract Type:
Permanent role
Reference Number:
NiO/49592/LH

Description

Award winning niche property law firm is looking to recruit a Conveyancing Manager to oversee its vibrant and busy team in Cheshire.

This Top 40 firm is a market leader in residential property and represents a wide range of clients from national developers through to private clients. Part of the conveyancing association, the firm holds the CQS (conveyancing quality scheme) accreditation for the consistently high level of service it offers to its clients.

Due to continued growth, the firm is looking to recruit a proactive Team Leader/Manager in to a varied role within the conveyancing department, which will include:

- Managing a team of new business assistants
- Developing and implementing mechanisms for ongoing training and development for all new and existing team members to drive up productivity and standards
- Maintaining good client and referrer relationships
- Ensuring that a high quality and appropriate resource is available in order to meet client and business demands received either via web chat, e-mail, telephone or face to face
- Assisting in the analysis of reported data in order to regularly review performance, to enable continuous improvement
- Ensuring that all SLA's are strictly adhered to
- Taking responsibility and handling with any initial client complaints in an efficient and timely manner, escalating only when necessary to the Operations Manager
- Ensuring that you and your team provide a first class service to all enquirers, following up where necessary to improve conversion rates
- Managing the out of hours conveyancing support team, which can be effected by setting up processes, guidance and training material during usual core hours
- Monitoring effectiveness of previous evening the following day
- Assisting in ensuring referrer case management systems are kept updated
- Dealing with team queries which may be of a conveyancing process nature or some more straightforward legal technical queries

If you are a conveyancer with management experience looking to move away from fee earning this role is ideal for you.

For more information regarding this conveyancing role, please contact Nicola O'Hanlon at BCL Legal.

If you're interested in this role, please apply now or forward an up-to-date copy of your CV, or call us.
If this job isn't quite right, please contact us for a confidential discussion on your career.
For a full list of jobs you can also visit the BCL job search page.
BCL Legal is an equal opportunities employer.

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