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Nigel Risner on how to communicate effectively with your team.

If you imagine your office was a zoo and every morning you had to feed the animals so not only were they easier to handle but were receptive to the fee paying public then you would not feed them all the same food.

Your creative sales and marketing team need bananas as they are your monkeys. They need lively interaction, colourful animation – similar to a packet of Star Burst – and they need it in short bursts, just like praise.

The strong determined persevering types need fresh meat as they are your lions. They want the best quality, they want it on time and you definitely don’t turn your back on them whilst you are feeding them… just how they like their praise.

The analytical detailed questioning group need fresh vegetables and loads of grass as they are your elephants. They need it on their own terms and in their cage (not in public). You will be amazed at how they perform and a quiet word in their ear is all the praise they will need.

The caring, sharing and nurturing team need fresh fish throughout the day as they are your dolphins. They need to know that they are making a difference to the community, the environment and their families. If you share what a difference they have made to the organisation then that is all the praise they need.

When we wrote our book – It’s A Zoo Around Here – we wrote it as an effective zoo keeper and therefore many thousands of people have read it and are now influencing their companies inspiring their staff in the right way, not their way. Do you operate like a zoo or are you operating in the old fashioned way? It’s my way or the high way!

To find out which animal type you are visit our website www.nigelrisner.com and do our animal quiz.

 

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