Flexible working has become a key differentiator for law firms seeking to provide the best client service and win the war for talent. The benefits are clear to firms and employees, and, most importantly, clients see the difference as they benefit from improved service levels and are able to access legal services when and how they need them.
The introduction of flexible working is increasingly becoming a key tool for firms looking to attract and retain talent. A firm looking to grow may offer flexibility to a talented recruit who lives too far away to commute on a daily basis. Offering flexibility will widen the pool of available talent helping you to grow your business and ultimately improve your reputation and profitability. Offering flexibility also aids the retention of employees in line with life changes. How well does your firm currently retain key people who have had a long illness or incapacity, been on parental leave, or are nearing retirement but want to work on a part time basis? Flexibility about how they work and where they work could be the difference between keeping them with your firm and losing them to the competition.
Flexible working also brings benefits to firms beginning to outgrow their office space by freeing up desk space. Hot-desking can be supported with home-working to free up space so that an office move no longer becomes urgent or essential. Many firms talk about the productivity boost and cost savings that this can bring.
Most people want to complete tasks, perform well and not let their team down at work. Flexibility gives staff a bit more control around their work/life balance but it also means increased productivity for your firm too.
To make flexible working happen, reliable and secure IT systems are essential. By transferring to cloud computing and providing staff with a laptop, tablet or mobile device, employees logging on to the internet will be instantly connected back to the office system and able to safely and securely access and update files in real time.
This allows your firm to offer clients on-site services and consultancy, and the potential to extend service hours to meet client demand; such as handling conveyancing enquiries in the evenings. You can also optimise fee earner time by enabling lawyers to work effectively from any location, between client meetings and when travelling, taking back the downtime from their day.
It’s predicted that by 2019, 80% of law firms will have moved to the cloud. Currently just 10% of firms are operating from it – but those who are, already reap the rewards.
With a little flexibility and the right technology, everyone can mutually benefit.
Our booklet: “Cloud and Compliance: Your questions answered”, download it here.