BCL Legal Recruitment
0845 241 0933

Conveyancing Operations Manager

Liverpool and Merseyside
Private Practice
Contract Type:
Permanent role
Reference Number:


One of the UK's leading conveyancing firms is looking to recruit an Operations Manager to join its highly successful team in Merseyside.

The firm combines a modern and innovative approach with a personal and tailored service and is rated highly by its clients due to the friendly and efficient service it offers. Due to continued growth the firm is keen to appoint an Operations Manager to oversee its legal conveyancing support teams.

The role will involve implementing guidelines and processes to ensure targets and objectives are achieved. With responsibility for the development and performance of the teams, the role will include:

- Managing teams to include overseeing time-keeping, absence and overtime, managing individual and overall team performance, dealing with escalated staff issues such as performance improvement and disciplinary issues as required
- Supporting the continual coaching and development of teams; identifying development requirements, establishing goals and objectives, regularly conducting performance reviews monthly, bi-monthly and ad-hoc as appropriate
- Managing performance of allocated tasks and resource planning - anticipating appropriate staffing levels in advance
- Motivating and managing the teams to meet the agreed target KPIs and service delivery within agreed SLA's ensuring that all tasks are managed proactively and all customers receive the highest levels of service
- Supporting the recruitment of all new team members, shortlisting, interviewing and selecting candidates
- Developing and utilising MI to manage effective performance
- Working with the Conveyancing Operations Managers and Team Leaders to Increase opportunities for revenue/income recognition by ensuring business targets are met
- Auditing and reviewing departmental processes and procedures, to further improve productivity and quality levels, making recommendations and implementing as appropriate
- Encouraging relationships with other departments for teams to be best support to all areas of Conveyancing

This is an excellent opportunity for a dynamic and results driven operations manager to become part of a progressive firm, which encourages career progression and development across the business.

For more information regarding this conveyancing role, please contact Nicola O'Hanlon at BCL Legal.

If you're interested in this role, please apply now or forward an up-to-date copy of your CV, or call us.
If this job isn't quite right, please contact us for a confidential discussion on your career.

For a full list of jobs you can also visit the BCL job search page.
BCL Legal is an equal opportunities employer.

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