BCL Legal Recruitment
0845 241 0933

Claims Advisor Paralegal

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Leeds and West Yorkshire
£15,000.00 - 17,000.00
Private Practice
Contract Type:
Permanent role
Reference Number:


Claims Advisor, Huddersfield

An opportunity has arisen for a paralegal/claims advisor to join this leading business based in Huddersfield. The firm specialises in the full range of legal services and benefits from a strong background in personal injury and medical negligence law. One of the largest independent claims management companies in the country, the firm has been successful in attracting a panel of over 50 law firms and has a clear vision to be the UKs number one legal services provider.

Successful applicants will work as members of a supportive team and will manage new client claims and enquiries. Operating across a wide range of legal services including personal injury claims, employment law, conveyancing and wills and probate matters, the position offers the potential to develop in a variety of different areas of the law with our continued expansion into consumer focused legal services. The role involves;

1. Responding to a consistently high volume of incoming enquiries that will be processed over the phone;
2. Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines;
3. Identifying the enquiries which meet our strict criteria and introducing those clients to our specialist panel solicitors;
4. Building effective relationships with clients by use of appropriate questioning, clarification and language;
5. Enhancing the customer experience
6. In addition to achieving set key performance targets for both the team and individually, the successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Claims Management Regulations;
7. Use of computerised system to record claims from being received to the transfer to solicitors;

This is an excellent opportunity to work for a well regarded firm. Excellent telephone manner and customer service is essential.

If you're interested in this role, please apply now or forward an up-to-date copy of your CV, or call us.
If this job isn't quite right, please contact us for a confidential discussion on your career.

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BCL Legal is an equal opportunities employer.

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