Personal Injury and Credit Hire Supervisor

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Posted 30+ days ago
Contract Type:
Private Practice
Reference Number:
30+ days ago
An international firm is looking for a skilled paralegal, solicitor or legal executive to join them as a Supervisor in their motor team, based in Newport. THE ROLE As a Supervisor in the team you will be responsible for effective management, supervision and coaching of a team of claims handlers. You will: - Ensure files are run pro-actively and effectively to conclusion by the relevant handler - Ensure that handlers work effectively to meet the needs of the clients and the commercial requirements of the firm, driving high performance - Ensure delivery of prompt billing, including the need for timely bill production, appropriate write off of WIP and chasing of outstanding debt - Ensure provision of MI is timely and accurate through analysing and acting on MI error reports - Adhere to internal and client SLAs and KPIs - Ensure handlers devise clear case strategies that are adhered to, ensuring cases are run smoothly and balancing the commercial interests of both the business and the client - Apply appropriate technical expertise and case law - Ensure supervision of incoming post and To Do Lists are up to date and accurate - Undertake annual and quarterly performance review discussions, to review overall performance, progress against objectives, behavioural compliance, development and career progression opportunities - Manage absence, including conducting return to work interviews - Motivate and engage lawyers, as well as overseeing their personal well-being in the workplace - Identify and recognise positive performance and behaviours - Escalate successes, concerns or issues in a timely manner - Support the Department Manager with recruitment activities, such as interviewing and application short-listing - Induct new joiners and support ongoing technical development of handlers, including supporting the Claims Solutions Group Academy ABOUT YOU - You will ideally have previous supervision or team management experience - You will be able to demonstrate effective people management skills including the ability to motivate, coach and mentor team members at all levels - You will have sufficient technical ability to supervise the allocated sub-team - You will have a high level of personal compliance with client SLAs, protocols and KPIs - You will be able to demontrate successful achievement of own objectives - You will be able to demonstrate commercial acumen - You will be organised and able to handle multiple demands and deadlines simultaneously FURTHER INFORMATION - Highly competitive salary - Good benefits package - Hybrid working on offer - Flexible working on offer If you are interested in working with a leading international law firm and shaping your own team of fee earners, please submit your application to me today! ** Please only apply for this role if you have the pre-requisite experience ** BCL Legal is an equal opportunities employer.
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Advising Consultant

Amanda Young
Amanda Young


0161 819 7476 Connect on LinkedIn View bio

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