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- Account Manager
This is a fantastic opportunity for a PI Solicitor looking for a new challenge outside of Fee Earning to join a top 100 law firm based in West Yorkshire.
The firm is one of the UK's leading personal injury claims providers to the motor insurance market. As well as personal injury, they also offer advice to clients in relation to employment, consumer and property disputes.
How they work:
The firm encourage and support agile working.
The firm offer great benefits. This includes a generous bonus scheme, matched pension scheme, insurance benefits, health and wellbeing support, discounts, regular reward incentives, study sponsorship and great social events.
·Provide effective support with account management to deliver a high standard of service to their customers and help them achieve their commercial objectives.
Monitor and analyse account and campaign performance and work with partners and the business to ensure delivery against commercial and customer objectives.
·Work closely with both the operations and change teams to remove any process friction in relation to services provided to distribution partners.
·Monitor and analyse account and campaign performance and work with partners and the wider business to ensure delivery against commercial and customer objectives.
·With support from the operation, proactively manage relationships with suppliers and other third parties, ensuring delivery against SLAs and all relevant quality standards.
·Support Managers in developing and executing strategic account plans for each key distribution partners, including internally agreed objectives and actions to retain and grow business and meet or exceed commercial and customer requirements.
·Support sales activity with potential distribution partners as required.
·Build and develop relationships with key contacts within strategic partners' organisations, attending regular meetings as required.
·Keep up to date and inform the business of emerging industry issues, which allow the business to react swiftly to these issues.
·Strong commercial awareness of the business and its operation
·Forensic campaign management skills to achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and customer care.
·Collaborates with other parts of the supply chain and insurance eco-system to agree optimal solutions for customers and partners that are commercially viable
·Ability to solve complex problems using sound judgement and decision making
·Good planning skills with the ability to drive delivery and communicate progress.
·Able to build and maintain relationships both internally and externally.
·An understanding of the SRA and FCA regulatory frameworks.
·Experience in a similar Account Support role with a good understanding of contractual agreements.
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience, and develop a career with this hugely successful and growing business.
Travel will be required to supplier and distribution partners' premises throughout the UK.
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