Head of Professional Support Unit - EPI

Head of Professional Support Unit - Employment, Pensions and Immigration | Leading National Law Firm | Birmingham A leading national law firm is seeking an experienced Head of Professional Support Unit to lead its Employment, Pensions and Immigration (EPI) knowledge function. This is a unique opportunity to shape the future of legal support delivery, drive digital innovation, and inspire a talented PSL team within one of the UK's top-ranked employment and pensions practices. The Team The firm's Employment, Pensions and Immigration team is widely recognised for its market-leading expertise and collaborative approach, advising major employers, institutions, and public sector bodies across the UK and internationally. The team combines deep technical knowledge with commercial acumen, and has been consistently recognised by the legal directories for its high-quality advice and client service. The Professional Support Unit (PSU) plays a central role in delivering innovative, technology-driven legal support across the firm. The PSU helps shape how the practice delivers advice, trains lawyers, and engages with clients through thought leadership, automation, and knowledge sharing. The Role As Head of the Professional Support Unit, you will lead a high-performing team of PSLs supporting the EPI National Service Line. This role offers a rare opportunity to influence firmwide strategy, champion innovation, and enhance how legal knowledge is developed and delivered. You will: Lead and inspire a talented PSL team, fostering collaboration, creativity, and continuous improvement. Drive innovation in the creation of legal content, including blogs, newsletters, press releases, and digital campaigns. Deliver engaging training to lawyers and clients, keeping them ahead of legislative and market developments. Champion technology and automation, managing the firm's suite of automated precedent documents and exploring emerging tools to boost efficiency. Shape knowledge management strategy, ensuring lawyers are equipped with the resources, insights, and tools to deliver outstanding client service. Collaborate across disciplines, working closely with partners, innovation specialists, and business services teams to elevate the firm's national profile. This is a strategic, leadership-level position offering real scope to make a lasting impact across a major national practice. About You You will be a qualified solicitor with: Significant experience in employment law, ideally with additional knowledge of immigration or pensions law. Either proven experience as a senior PSL or equivalent senior fee-earning experience with a strong interest in knowledge and innovation. A passion for technology, automation, and process improvement within legal practice. Excellent written and verbal communication skills, with the ability to produce engaging, client-focused content. Strong interpersonal skills and commercial awareness, capable of influencing and inspiring others. Why Apply? This is an exceptional opportunity to join a forward-thinking, award-winning firm that values innovation, collaboration, and professional development. You'll enjoy: A competitive salary and comprehensive benefits package. Hybrid and flexible working options. A supportive culture recognised in The Sunday Times Best Places to Work and Investors in People Platinum. Genuine influence in how legal knowledge and technology shape the firm's future. The opportunity to lead nationally while being based in Birmingham. Diversity & Inclusion The firm is proud to champion diversity and inclusion as a core value. It brings together people with different perspectives and experiences, fostering a culture where everyone can thrive. Flexible working arrangements are supported, and workplace adjustments can be made at any stage of the process. Apply Now If you are a senior PSL or experienced employment lawyer looking to lead innovation and knowledge management at a top-tier national firm, this is an outstanding opportunity. Please submit your CV or contact Donna Jones for a confidential discussion.